Terms and Services
Terms and Services
VIARESI WEBSITE TERMS AND CONDITIONS
Viaresi, through these terms, governs the use of the services offered on the viaresi.com website and provides its general conditions applicable to the use of the available products and services. By accessing and/or registering on our website, you automatically agree to our Terms and Conditions of Use. Please read the information below carefully, and if you have any questions, contact our call center via our email: support@viaresi.com.
1. REGISTRATION
To make purchases in our online store and use the services offered by Viaresi, you need to complete a registration, which will only be confirmed after all fields are completed. You must fill out the form with accurate, precise, and truthful information, committing to update your personal data whenever there are changes.
Registration on our site is completely free.
Viaresi reserves the right, at its discretion, to refuse service, close accounts, remove or edit content, and cancel orders.
2. LOGIN AND PASSWORD
You will choose a login (email account) and a password, which will be used whenever you want to use the services offered by Viaresi.
The access password is your sole responsibility and must be kept secure. Viaresi is not responsible for its misuse, and customers are responsible for its safekeeping and confidentiality.
NOTE: If you have forgotten your password and have difficulty creating a new one, contact: support@viaresi.com for assistance.
3. PRIVACY POLICIES
As widely reported in the press, Law 13,709/18, better known as the General Data Protection Law - LGPD, is coming into effect, which establishes new rules for the processing of personal data by individuals and companies, both public and private. This includes limits on the collection, storage, use, and sharing of this information.
We inform our customers that their personal data and payment information are safe. We use a robust and highly credible sales platform in the market and utilize the best payment intermediaries to ensure the security of payment data.
We are dedicated to producing the best products with our partners, and we are equally committed to providing an easy and secure online shopping experience. The personal information stored on our website helps us better understand the interests of our customers. Questions or suggestions about our privacy standards should be directed to support.
3.1. YOUR PRIVACY
Viaresi collects, stores, and processes information to improve the shopping experience. This information also allows us to contact our customers to inform them about our products, services, and promotions. This Privacy Policy describes the references to Viaresi through terms such as "site," "we," "our," and "us." Words like "you," "your," and similar expressions refer to our customers or users of our website. By visiting and enjoying the website, you agree to the conditions described below, which constitute our Privacy Policy.
3.2. COLLECTED DATA
When placing an order, the customer provides their information for Viaresi registration. Our website requires data such as your name, email address, tax ID, home address, and your credit or debit card numbers. We emphasize that the card data the customer provides on the site is encrypted and interpreted by the partner financial institution. Viaresi will use this information to process and complete the order. Data such as name, address, email address, and phone number may be stored even after purchase. This allows us to send you messages related to your order, as well as the order number or delivery confirmations if necessary.
Registration on the site is not mandatory for browsing; however, without providing certain information when requested, you will not be able to access some features of our site, including access to certain areas of the online store, placing an order, or accessing any other section exclusive to registered customers.
In addition to recording your purchases, the products you have viewed are also logged. This information, along with other registration data, allows us to improve the customer experience and recommend products with greater accuracy. The statistical analysis of the number of visitors and access is also used to improve our website, the products we sell, and the unique services we offer.
3.3. SOCIAL NETWORKS
Our registered customers authorize contact through social networks with the option to unsubscribe at any time. When using Facebook, WhatsApp, Instagram, Telegram, or other social networks, we may use your identifying data to optimize your experience with Viaresi. We respect all terms, policies, and conditions of our partners to ensure the integrity of your data from these social networks.
3.4. STATISTICS
Digital browsing content is collected to monitor customer preferences on our website. Data such as server peaks, user browsing patterns, and the number of visits per page, when analyzed, reveal where our customers come from and how they interact with us on the internet. This type of information does not personally or individually identify our visitors. It is also important to note that, like most websites, our site may use pixel tags or other user tracking technologies without personally identifying them. This data and similar data from other users will be collected to improve the products and services offered by Viaresi, as well as the overall customer experience while browsing our website.
3.5. TRANSMISSION OF INFORMATION TO THIRD PARTIES
Viaresi does not transmit, rent, or sell your email address or other registration data. We will not share your personal information with other companies. However, site statistics and related information are processed in technology systems contracted by Viaresi. We do not share payment information with other companies except with the payment institutions responsible for financial processing. Your name and address are shared with logistics companies and carriers responsible for delivering products to the addresses you selected.
3.6. SECURITY
We have security measures in place in physical, electronic, and administrative areas that protect payment data and other personal information. These protection measures help us prevent fraud and unauthorized access to information, as well as maintain data integrity. Additionally, we have an internal security policy so that Viaresi employees do not have access to your personal information, ensuring that your data remains secure.
3.7. EVOLUTION OF COMPANY POLICIES
Viaresi may modify its policy terms to better serve its customers. Please check this privacy policy frequently for any changes.
Important: No employee is authorized to contact you on behalf of Viaresi and request credit or debit card security data as part of the anti-fraud verification process. If you have any questions, please contact support@viaresi.com for assistance.
4. COMMUNICATION
By registering on the site, you automatically agree to receive emails or messages in other formats regarding promotions and news from the site. If you no longer wish to receive these messages, you can request to unsubscribe at any time by visiting the "My Account" page on the website. After logging in, simply click on "Newsletter Subscription" in the menu on the left side of the page, uncheck the box, and "save." You can also unsubscribe by clicking on the unsubscribe link sent at the end of all our emails.
If you have any questions, please contact our team through our support: support@viaresi.com.
5. COPYRIGHT
The entire site, along with its products, designs, layouts, photos, texts, and other content, is the property of Viaresi.
It is strictly forbidden to: a) copy, distribute, or disclose any material from our website, products, and/or services by any means unless you have exceptional authorization to use it; b) disclose spam, chain letters, or other forms of unsolicited and unauthorized email by Viaresi; c) attempt to interfere with or compromise the integrity or security of any part of our online operations; d) commit fraud or conceal your identity; e) include the name "Viaresi" in any material, domain name, or electronic address for any purpose unless previously authorized by the Viaresi team.
6. PRODUCT DESCRIPTIONS
The product descriptions available on the site are prepared as accurately and completely as possible. However, in case of any misunderstanding and if the purchased product does not match the description provided, we ask you to contact our team via our email support@viaresi.com. You can return it within 07 (seven) days after receiving the product, unused and in perfect condition, according to our exchange and return policy. All products have accurate images, where you can get an idea of the size, dimension, or composition of their use. You can also read the product specifications and dimensions for more information.
Product images may vary in color due to the monitor settings of each user.
If you have any doubts about the description or image of any product, please contact us.
Viaresi reserves the right to correct any text, description, and product photo errors at any time.
7. PRICES AND STOCK
Viaresi works with the sale of products with limited stock, so all promotions and disclosures are subject to stock availability.
The information, prices, and discounts provided on this site are subject to change without notice.
Viaresi reserves the right to correct any errors caused by the disclosure of our product prices and is not committed to selling the product at the offered price.
Our coupons and discount vouchers are not valid in the OUTLET category, nor are they cumulative—allowing the customer to use one (1) coupon/voucher per purchase. Viaresi reserves the right in some cases to provide only one use of the coupon per tax ID.
When using a voucher and/or discount coupon, make sure you have applied the coupon to guarantee your discount or gift.
Adding a product to the "cart" does not guarantee reservation. The product will be reserved for the customer only after the order is completed and approved by the card operator. Adding a product to the "cart" does not guarantee its price. In case of a variation, the prevailing price at the time of "checkout" will apply.
8. PAYMENT METHODS
By registering on the viaresi.com website, you accept the prices and payment terms, which are subject to change. Payment can be made by credit card or Paypay. Purchases paid by credit card are subject to approval and validation by the card issuer, and additional documents may be requested to complete the purchase.
9. INTELLECTUAL PROPERTY
Viaresi products are registered and protected by intellectual property laws. Any improper use of the content of the website or the products themselves will be prosecuted in civil and criminal courts under applicable laws. All images, brands, and designs are registered and authorized for use by Viaresi. Therefore, the reproduction of images and the unauthorized use of Viaresi products, especially for purposes of unauthorized sales, will be subject to prosecution by the responsible authorities. Misuse of the Viaresi brand, including in a business name, trade name, or domain name, or any use that may create confusion or mislead the public, will be considered a violation of Viaresi's intellectual property rights. Viaresi reserves the right to take legal action against violators.
10. LIMITATION OF LIABILITY
Viaresi will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising from your use of the website or any Viaresi product or service. Viaresi's total liability to you for any damages arising out of or related to your use of the website or any product or service provided by Viaresi shall not exceed the amount you paid Viaresi, as applicable.
11. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of United States. You agree to submit to the exclusive jurisdiction of the courts located in Florida, United States, for the resolution of any disputes arising out of or related to these Terms and Conditions or your use of the Viaresi website, products, or services.
12. FINAL PROVISIONS
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, such provision shall not affect the validity and enforceability of the remaining provisions. Viaresi's failure to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Viaresi in writing. These Terms and Conditions constitute the entire agreement between you and Viaresi regarding your use of the website and the purchase of products or services from Viaresi.
For any further information or clarification, please contact our team via email: support@viaresi.com.
END OF TERMS AND CONDITIONS